Legal Notice

Hotel Policies

Check-in is 2 p.m. Check-out is 11 a.m. Early check-in or late check-out may be possible with prior notice.

Credit card, Visa or Mastercard, is necessary to reserve a room. However, no charge is made until checkout. But we reserve the right to charge the booking in the event of no-show or less than 7 days notice of cancellation.

Rates are per room, per night for 2 people. Rates are quoted in Euros and include all applicable taxes. Full payment is due at checkout. We accept Visa and Mastercard.

Cancel a Reservation

To cancel or modify an existing reservation, please call us at +34 952180778 or email the reservation desk. Please have your reservation number ready.

Legal warning

In accordance with Article 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, we provide the following information:

The owner of the website www.loscastanos.com is LOS CASTAÑOS ENTERPRISES, SL, hereinafter “HOTEL LOS CASTAÑOS”, with tax identification number B92392588 and address is Calle Iglesia. 40, 29452, Cartajima, Málaga (Spain) and address email info@loscastanos.com.

HOTEL LOS CASTAÑOS informs users of the website that complies with current Spanish legislation and, in particular, with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the Protection of Data of Character Person and the Organic Law of Protection of Personal Data (hereinafter, LOPD) and Law 34/2002 of July 11 Services of the Information Society and Electronic Commerce (hereinafter, LSSICE).

Consequently, it informs the User of the conditions of access and use of the Web page reflected in the upper part.

General rules

The use of this Web page implies the attribution of the condition of “User” and, where appropriate, the full acceptance of all the provisions included in this “Legal Notice” from the moment in which the Web page is accessed.

These conditions are valid from the date of its last update. HOTEL LOS CASTAÑOS reserves the right to modify them at any time and without notice, in which case they will come into force as of their publication and will be applicable to all Users of the portal from that date. Therefore, HOTEL LOS CASTAÑOS recommends to the Users that every time they want to enter and make use of the Web page read carefully the contents of this “Legal Notice”.

All the services related to this Web are of public access and free, except the cost of the connection through the telecommunications network supplied by the contracted provider by your account.

The access and / or use of this portal of HOTEL LOS CASTAÑOS attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use listed here. The aforementioned conditions will apply regardless of the General Conditions of Contract that in their case are mandatory.

Privacy Policy

The User who wants to provide their personal data through this Web page must be of legal age.

For the purposes of the protection data laws, Users are informed that the data obtained through the completion of the “RESERVE” form the person responsible and recipient is HOTEL LOS CASTAÑOS.

The purpose of the data obtained cited is:

1-Obtaining the necessary data of the User to proceed to manage the reservation in our Hotel requested by users

The data collected in the form of the tab “Proceed with the reservation” are the name of the applicant, telephone and contact email, country, address, credit or debit card information, and information regarding their preferences upon arrival, We also request to adapt to your needs data regarding allergies or dietary restrictions.

The User will give his express consent for HOTEL LOS CASTAÑOS to treat his / her personal data, in accordance with the conditions described in this section, when he / she clicks on the “I have read and accept” the form and, subsequently, he / she will send the same in the option “LOOKS GOOD. BOOK IT.”

2-Develop commercial actions in general, and in particular, offer and / or recommend services of the company, which may be of interest, taking into account the search preferences made. The recommendation of services can be based on a profile obtained from an automated data processing, it will only be assessed based on previously requested services or queries.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We will keep your data while maintaining the purpose for which they were collected and do not request the cancellation of the same from our files. When it is no longer necessary for that purpose or we request the cancellation of the same, we will keep blocked those data that may be necessary during the legally established deadlines to address any question regarding your treatment, up to a maximum of 5 years. After the legal deadlines, the personal data will be deleted adopting the adequate security measures that guarantee the total destruction of the same.

SECURITY MEASURES

The person in charge of the file has adopted the security levels of protection of the Personal Data legally required, and has installed all the means and technical measures available according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data provided.

WHAT RIGHTS DOES YOUR DATA HAVE AND HOW CAN YOU EXERCISE IT?

Along with the right to be informed of the way in which we are doing in this clause, you have the following rights:

– Access rights to know what your data is being processed, for what purposes, the origin thereof and if we communicate or have communicated to third parties

-Right to modify your data when they are incomplete or inaccurate;

-Right to delete your data if the purpose for which you facilitated it has disappeared, the treatment is not lawful, or revokes your consent and other cases provided for in the law

-Right of opposition to avoid that we treat your data with certain purposes, or request that we stop doing it even if it is only possible in the cases that the law establishes

-Right to request the limitation of the treatment while the contestation of the accuracy of the same is checked, or understand that the treatment is unlawful and opposes the deletion of the data, or HOTEL LOS CASTAÑOS no longer needs the data but needs it to the formulation, exercise or defence of claims, or has opposed the treatment of the same for the satisfaction of a legitimate interest while verifying the existence of the aforementioned interest and its prevalence over their own

-Right to the portability to receive your data in a structured electronic format and of habitual use and be able to transmit them to another person in charge

-Right not to be subject to automated individual decisions so that we do not make a decision about you based solely on the treatment of your data that produces legal effects in your personal sphere or affects you in a similar way.

To exercise any of these rights you can write to HOTEL LOS CASTAÑOS at the address Iglesia st. 40, 29452, Cartajima, Málaga (Spain) or email address info@loscastanos.com.

Commercial post office

According to the LSSICE, HOTEL LOS CASTAÑOS does not perform spam practices, so it does not send commercial emails that have not been previously requested or authorized by the User. Consequently, in each of the forms on the website, the User has the possibility to give their express consent to receive commercial emails with information on new services, regardless of the commercial information requested.

The given consent may be revoked at any time by the User through the procedure established on the website itself.

Cookies and links

We use Google Analytics third-party audience data, such as age, gender and interests, to better understand our customers’ behaviour and work with companies that collect information about their online activities to provide targeted advertising to their interests and preferences. . For example, you can see certain ads on other websites because we have contracts with Google and other similar companies to target our ads based on the information we have collected, including information that was collected through automated means (such as cookies, web beacons and technologies similar). These companies also use automated technologies to gather information when they click on our ads, which helps track and manage the effectiveness of our marketing efforts.

We may also use remarketing tracking cookies or reorientation of third-party providers, which may include Google AdWords, Facebook Pixel and / or Adroll Pixel cookies. The third-party providers whose services we use will place cookies on web browsers to publish ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in them. As always, we respect your privacy and do not collect any personally identifiable information through the use of a third party remarketing system.

You can choose not to receive the automated collection of information by third-party advertising networks in order to deliver advertisements tailored to your interests by visiting the consumer exclusion page for the Self-Regulation Principles for Online Behavioural Advertising at http://www.aboutads.info/choices/, and edit or opt for the preferences of your ads on the Google Display Network at http://www.google.com/ads/preferences/.

On the other hand, HOTEL LOS CASTAÑOS is not the owner of the other sites of the Network that can be accessed through the use of links or hyperlinks. Consequently, the User will access under their sole responsibility their respective contents and conditions of use.

Industrial and intellectual property

The images of real estate, trademarks, trade names or distinctive signs are the property of HOTEL LOS CASTAÑOS or, as the case may be, of third parties. At the same time HOTEL LOS CASTAÑOS also owns all the contents of the Web page, unless otherwise specified, understanding by means of these only texts, graphics and icons, video and / or audio elements, source codes, etc.

As a result, access to the Website does not confer any right on the User and its use and reproduction, total or partial, without the express permission of HOTEL LOS CASTAÑOS.

However, the User is authorized to make links that lead to the Web page provided that: 1) Proof of the identity of its owner. 2) The link can only be linked to the main or home page, without reproducing it in any way. 3) Do not use the HOTEL LOS CASTAÑOS brand or any other distinctive sign that may confuse the ownership of the Web page that establishes the link. 4) The pages or sites of the Network through which the link is made must not violate the moral, public order and good customs and must be respectful of the principles of non-discrimination and respect for the dignity of the person, the protection of youth and childhood and, in general, all those included in article 8 of the LSSICE.

In any case, any alteration of the Web page that may affect its current design and content is prohibited.

HOTEL LOS CASTAÑOS will pursue the breach of this “Legal warning”, as well as any improper use of industrial or intellectual property protected.

Responsibility

HOTEL LOS CASTAÑOS is not liable under any circumstances for damages that may arise from the illegal or improper use of this website.

At the same time, HOTEL LOS CASTAÑOS is exempt from any liability for damages that may be caused as a result of access, reproduction, capture and transmission of the contents and services of the website provided by third parties.

HOTEL LOS CASTAÑOS does not guarantee the suitability, availability, timeliness or accuracy of the information contained on the Website and may be updated, modified or eliminated without prior notice. In any case, we remind the User not to use the information on the website for private purposes without the advice or supervision of a professional.

The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or In this registry the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) that HOTEL LOS CASTAÑOS, offers through its website and with an enunciatively but not limiting character, not to use them to (I) engage in illegal activities, illegal or contrary to good faith and public order, (II) disseminate content or propaganda of racist, xenophobic, pornographic-illegal, apology of terrorism or infringement rights humans; (III) causing damage to the physical and logical systems of HOTEL LOS CASTAÑOS, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage; (IV) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. HOTEL LOS CASTAÑOS, reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attempt against youth or childhood, order or security public or that, in their judgment, are not suitable for publication. In any case, HOTEL LOS CASTAÑOS, will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

In the case that www.loscastanos.com links or hyperlinks were made to other Internet sites, HOTEL LOS CASTAÑOS will not exercise any control over such sites and content. In no case HOTEL LOS CASTAÑOS, will assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in any of such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

Finally, HOTEL LOS CASTAÑOS reserves the right to temporarily or permanently interrupt the services provided through the website, warning, when possible, through an announcement on the portal itself.

Change of regulations

HOTEL LOS CASTAÑOS reserves the right to modify this “Legal Notice”, including its privacy and commercial policy, in order to adapt it to legislative or jurisprudential changes.

Legislation and applicable jurisdiction

The present conditions of access and use of the website are subject to the Spanish legal system.

For the resolution of any divergence in the interpretation and / or fulfilment of the present conditions of access and use of the Web page, the User and HOTEL LOS CASTAÑOS, renouncing their own jurisdiction, submit to the jurisdiction and competence of the Courts and Courts of Malaga, Spain.

General Terms and Conditions of Sale

for the website https://www.loscastanos.com , owned and managed by Les Castaños Enterprises S,L
Address: 2 Calle Iglesia 40, 29452, Cartajima, (Malaga)
IVA : ESB92392588 
Mail : info@loscastanos.com 
Telephone: +34 952 180 778

Object

These general terms and conditions define the rights and obligations of the parties in the framework of remote reservation of services offered by Los Castaños on its Website and its Mobile Services.

They govern all steps required for reservation and supervision of reservations between the contracting parties.

All reservations imply full and unreserved acceptance of the client to these terms and conditions.

All clients confirm to have the capacity to enter into contract, namely to be an adult and not be under guardianship or tutelage.

The names “Hotel” and “website” refer throughout this text to the website named www.loscastanos.com and correspond to the domain name which can be consulted at www.loscastanos.com.

Remit

These general terms and conditions of sale are applicable to all reservations made online, via the Website or Mobile Services and its partners.

Enforceability of the general terms and conditions

In all instances, the version of the general terms and conditions of sale enforceable on the client is that in force at the time of making a reservation on the Website or the Mobile Services or with partners.

Reservations

Reservations can be made on the website, by telephone, email or letter.

A reservation will only be effective if guaranteed by the client, namely by sending a credit card number with a validity date or by payment of a deposit, and after receipt of a detailed reservation confirmation.

Payment for services will be made directly to the hotel (with the exception of reservations pre-paid at the time of reservation).

The hotel hereby reserves the right to refuse any reservation in such instance as the credit card number is incorrect or the reservation incomplete.

Reservations, regardless of their origin, are payable in euros only.

The hotel accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) which protects and encrypts all sensitive data sent at the time of reservation so as to prevent disclosure to a third party.

At the time of registering the reservation, a debit authorisation will be performed on the credit card. This will solely be for verification, and under no circumstances will your account be debited aside for in the following instances:

The client is the sole person responsible for the choice of services and their suitability to his or her needs, and the liability of the hotel may not be incurred.

Reservation via intermediaries

  1. Reservations undertaken by the client via partner services are undertaken via the intermediary of the electronic reservation form accessible online on the Website and Mobile Services of each partner.
  2. A reservation is deemed as made when the reservation form or reservation request is received by the hotel or at the time of pre-payment online by credit card.
  3. The client hereby undertakes, prior to any reservation, to complete the information requested on the reservation form or request.
  4. The client attests as to the truthfulness of information sent.
  5. The reservation procedure notably includes the following steps:

Step 1: choice of hotel, room and rate;

Step 2: selection, where applicable, of one or more additional services (only valid on the Website);

Step 3: certification of details of the reservation, total price, terms and conditions of sale applicable and potential adjustments to the choice (room, rate, additional services), only in the case of an online reservation;

Step 4: completion of client details;

Step 5: entry of card details in the event of a guarantee or pre-payment request

Step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions for the reserved rate prior to confirmation of the reservation;

Step 7: confirmation of the reservation by the client.

Payment

The client should arrive at the hotel with the bank card used to guarantee the reservation or make pre-payment.

The hotel may also request an identity document so as to prevent credit card fraud.

The payment is made at the hotel at the time of the stay, aside for in the case of special conditions or rates where the payment is made at the time of reservation (online payment for some rates). This pre-payment is classed as a deposit.

In the event of a rate which is not pre-paid online, the hotel may ask the client, upon arrival, to pay a guarantee or authorise a debit on the credit card, so as to guarantee the payment of amounts for services consumed in situ.

Two deposit payment methods are available:

– by cheque made payable to the hotel and sent to the hotel

– by credit card.

In this instance, the reservation only becomes fixed and definitive upon receipt of the deposit by the hotel, within the allotted time frame.

Payment of the balance will be made in situ at the hotel.

Right of retraction

The client is reminded, pursuant to article L. 121-21-8-12° of the Consumer Code, that it has no right of retraction for which provision is made under article L. 121-21 of the Consumer Code.

The terms and conditions of sale for the reserved rate indicate the terms of cancellation and/or modification of the reservation.

Reservation modification

Any modification to the reservation should be requested from the hotel by email or by telephone at info@loscastanos.com or +34 952 180 778

The request will only be effective once the hotel has confirmed its acceptance in writing.

In the event of any modification, the following conditions are applicable (aside for in the case of force majeure):

– In the event of failure to arrive on the scheduled date, your credit card will be debited for the first night.

– Any partial stay is payable in full.

Cancellation

Any cancelled reservation should be requested with the hotel by email or telephone at least 7 days in advance to not incur penalties.

The request will only be effective once the hotel has confirmed its acceptance in writing or verbally.

In the event of cancellation, the following conditions are applicable (aside for in the case of force majeure):

– For any request made less than 24 hours before the scheduled date of arrival, the total for the first night will be billed.

– In the event of failure to arrive on the scheduled date, your credit card will be debited for the first night.

– Any partial stay is payable in full.

Force majeure

Force majeure is any event outside of the control of the parties which is unpredictable, unavoidable and outside of the control of the parties which prevents either the client or the hotel from fulfilling its obligations in whole or in part.

Cases of force majeure will be those which are usually accepted by case law in the Spanish Courts.

Each party may not be held liable towards the other in the event of default in performance of its obligations resulting from any case of force majeure.

It is expressly agreed that force majeure suspends, for the parties, performance of their mutual obligations and each party accepts the costs which result.

Price

Prices are given in Euros.

IVA is included.

Prices indicated only include those services strictly mentioned in the reservation.

In addition to the price indicated in the reservation, additional services provided by the hotel during the stay.

Prices applicable are those in force as at the date of reservation. Hotel managers are independent professionals and free to vary their prices at any time. Only the price indicated in the reservation confirmation is contractually binding.

Claims, disputes

All claims should be made directly to the hotel within 30 days following the date of stay.

Failing use of the statutory mediation procedure or any alternative dispute resolution procedure within 30 days, each of the parties may refer the matter to the competent court.

Pursuant to the Decree of 30th October 2015 pertaining to mediation of consumer disputes, the details of the mediator can be consulted under article 14 hereunder.

Liability

It is incumbent upon the Hotel to take all necessary guarantees and assurances for welcoming members of the public in its Establishment and for trading.

The liability of the hotel is limited in the event of theft of items or objects only when entrusted to its custody.

The client should ensure custody of his or her assets and material. The client should inform the hotel of any damage for which he or she is responsible. He or she is responsible for all damages caused by it and undertakes, in the event of any damage to premises provided, (room, common areas such as swimming pool, jacuzzi, garden, lounge, toilets) to accept to pay repair costs.

Consequently, any behaviour running contrary to proper customs will lead the hotel to requesting that the client leave the establishment without any compensation and or without any reimbursement if payment was already made. In such instance as no payment has been made, the client should pay the price for nights used before leaving the hotel.

The client undertakes not to invite any person whose behaviour is likely to harm the establishment, with the latter reserving the right to intervene if necessary. The client may not bring in any beverages, or food without the prior consent of management. The client undertakes to ensure respect by all participants and their guests of all instructions and rules of the establishment (notably the prohibition from smoking). The client will ensure that no participants disturb the operation of the hotel or harm the security of the establishment or any people therein.

Aside for any express provision to the contrary, the client should leave the room before midday on the final day of the reservation. Failing this an additional night will be billed.

Animals are permitted at the discretion of hotel management. Owners of animals are fully liable for actions of their animals.

The hotel offers free WiFi access for all hotel guests. The client undertakes that computer resources provided by the hotel under no circumstances be used for reproduction, representation, provision or communication to the general public of works or creations protected by copyright or any similar right, such as text, images, photos, musical works, audiovisual works, software and video games, without the consent of the holders of the rights for which provision is made under books I and II of the intellectual property code where such consent is required. If the client fails to comply with the aforementioned obligations, he or she will face a penalty for counterfeit (article L. 335-3 of the intellectual property code), sanctioned by a fine of 300,000 euros and three years in prison. The client is also bound to comply with the security policy of the hotel internet service provider, including rules of use and security means implemented with a view to illegal use of computer resources and to refrain from any action which harms the efficiency of such resources.

Photos presented on the Website and Mobile Services of the hotel or those of partners solely have an indicative value. Even if all best efforts have been made so as photographs, graphical representations and text reproduced to illustrate the hotels presented give as accurate an overview as possible of the accommodation services provided, variations may occur, notably due to a change in furnishing or any renovation.

The hotel may not be held liable for default in performance or improper performance of the reservation in the event of any case of force majeure, due to third parties, which are unpredictable and unavoidable, due to the client, and notably lack of availability of the internet network, impossibility to access the website, exterior intrusion, computer viruses or in the event of an unauthorised pre-payment by the bank.

Alternative accommodation

In the event of any exceptional event or the impossibility to provide the room reserved to the client or in the event of any case of force majeure, the hotel selected reserves the right to accommodate the client in whole or in part in a hotel of an equivalent category, with services of the same nature, and subject to the prior consent of the client.

Any addition cost for the room, transportation between the two hotels and a phone call remain payable by the hotel selected.

Mediation

The decree of 30th October 2015 pertaining to mediation of consumer disputes, which transposes into French law directive 2013/11/EU of 21st May 2013 pertaining to extra-judicial resolution of consumer disputes, and ordinance no. 2015-1033 of 20th August 2015 pertaining to extra-judicial resolution of consumer disputes outline the terms and conditions for enforcement of article L152-1 of the Consumer Code, which implements the obligation for professionals in all consumer sectors to offer a dispute mediation procedure to clients. Pursuant to law, the result of mediation should be completed within 90 days. We hereby invite you to solely make requests by email which allow your correspondence to be dated and to keep a personal archive.

Internal mediation

For all disputes which do not lead to a resolution, we invite you to contact the Internal Mediation service, who will endeavour to provide a satisfactory response within 30 days: info@loscastanos.com

If you are not satisfied, you can contact any external ombudsman of your choice.

External ombudsman

You can consult redress of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

We hereby notify you of the existence of the European authority, called upon to rule on binding decisions concerning disputes about cross-border processing activities, thereby guaranteeing harmonious application of EU rules and avoiding different responses to the same case across several jurisdictions: https://edpb.europa.eu/edpb_fr

Applicable law

These terms and conditions of sale are governed by Spanish and European law.

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